Privacy Policy

Last Updated: February 26, 2025

Thank you for choosing New Braunfels Duct Cleaning. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

Personal Information

When you request a quote, contact us, or use our services, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Home or business address
  • Service history and preferences
  • Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited
  • Time and date of your visit
  • Time spent on pages

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can set your browser to refuse cookies, but this may limit some functionality of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling service requests
  • Providing quotes and scheduling appointments
  • Communicating with you about our services
  • Improving our website and service offerings
  • Sending promotional materials and special offers (with your consent)
  • Addressing customer service inquiries
  • Complying with legal obligations

Information Sharing and Disclosure

New Braunfels Duct Cleaning does not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, scheduling software providers, and marketing partners. These providers are contractually obligated to protect your information and can only use it for specified purposes.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information in certain circumstances.
  • Opt-out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by New Braunfels Duct Cleaning. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be effective as of the date stated at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) regarding their personal information. For more information about these rights, please contact us.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

New Braunfels Duct Cleaning
New Braunfels, TX 78130
Phone: (830) 375-5914
Email: newbraunfelsductcleaning@gmail.com
Hours: 7am – 7pm Monday to Friday

Consent

By using our website and services, you consent to this Privacy Policy and the collection and use of your information as described herein.