Terms of Service

Last Updated: February 26, 2025

These Terms of Service (“Terms”) govern your use of the website, services, and products offered by New Braunfels Duct Cleaning (“Company,” “we,” “us,” or “our”). By accessing our website at newbraunfelsductcleaning.com or using our services, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Services

2.1 Service Description

New Braunfels Duct Cleaning provides air duct cleaning, dryer vent cleaning, and related HVAC maintenance services for residential and commercial properties in New Braunfels, TX and surrounding areas.

2.2 Service Appointments

  • Appointments must be scheduled in advance through our website, by phone, or email.
  • We will make reasonable efforts to provide services at the scheduled time.
  • A person at least 18 years of age must be present during service appointments.
  • We reserve the right to reschedule appointments due to unforeseen circumstances, weather conditions, or emergencies.

2.3 Service Areas

We currently provide services in New Braunfels, TX and surrounding areas. Service availability may vary based on location and technician availability.

3. Pricing and Payment

3.1 Pricing

  • All prices are quoted in US dollars.
  • Pricing for services will be provided upon request for quote.
  • Quoted prices may be subject to change after on-site inspection if additional work is required.
  • We reserve the right to modify our prices at any time.

3.2 Payment

  • Payment is due upon completion of services unless otherwise agreed upon.
  • We accept major credit cards, checks, and cash.
  • Invoices not paid within 30 days may be subject to late fees of 1.5% per month.

3.3 Refunds

  • If you are not satisfied with our services, please contact us within 48 hours of service completion.
  • We offer a 100% satisfaction guarantee and will address any concerns promptly.
  • Refunds or service adjustments will be assessed on a case-by-case basis.

4. Warranties and Limitations

4.1 Service Warranty

  • We warrant our workmanship for a period of 30 days following service completion.
  • This warranty is limited to the specific services performed and does not cover pre-existing conditions or issues arising from normal wear and tear.

4.2 Limitation of Liability

  • Our liability is limited to the amount paid for the specific service in question.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages.
  • We are not responsible for damages resulting from pre-existing conditions, acts of God, or circumstances beyond our control.

4.3 Property Access and Condition

  • You are responsible for ensuring safe access to all areas requiring service.
  • We are not responsible for moving furniture or belongings to access service areas.
  • We will take reasonable care to protect your property during service, but are not responsible for ordinary wear and tear or pre-existing conditions.

5. Website Use

5.1 Website Content

  • All content on our website is provided for informational purposes only.
  • We strive to keep information accurate and up-to-date but make no warranties about completeness or reliability.

5.2 Intellectual Property

  • All content, including text, graphics, logos, images, and software on our website is the property of New Braunfels Duct Cleaning and is protected by copyright and other intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.

5.3 User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Interfere with the operation of our website
  • Attempt to gain unauthorized access to our systems
  • Use our website for any illegal or unauthorized purpose

6. Cancellation Policy

6.1 Service Cancellation

  • We require at least 24 hours’ notice for appointment cancellations.
  • Cancellations with less than 24 hours’ notice may be subject to a cancellation fee of $50.
  • No-shows may be charged a fee equal to 50% of the quoted service price.

6.2 Company Cancellation

We reserve the right to refuse or cancel service at our discretion, particularly in cases where:

  • The requested service poses safety risks
  • The service area is inaccessible
  • The service request falls outside our scope of expertise
  • The customer has previously violated these Terms

7. Communication

By providing your contact information, you consent to receive:

  • Service notifications and reminders
  • Appointment confirmations
  • Follow-up communications regarding services
  • Promotional materials (you may opt out at any time)

8. Dispute Resolution

8.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

8.2 Dispute Process

  • Any dispute arising from these Terms or our services shall first be addressed through informal negotiation.
  • If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in New Braunfels, Texas.
  • The arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association.

9. Indemnification

You agree to indemnify, defend, and hold harmless New Braunfels Duct Cleaning, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses, including attorney’s fees, arising out of your use of our services or violation of these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and New Braunfels Duct Cleaning regarding the use of our services.

13. Contact Information

If you have any questions about these Terms, please contact us at:

New Braunfels Duct Cleaning
New Braunfels, TX 78130
Phone: (830) 375-5914
Email: newbraunfelsductcleaning@gmail.com
Hours: 7am – 7pm Monday to Friday